When you placed your order, you will have received a tracking email. Simply click on the link within this email to track your order. Alternatively, if you are a registered customer, you can sign in into your account and find the tracking link under "order history".

Still need some help? Simply contact our Customer Support team on chat, email or phone.

We can deliver flowers, plants and greetings cards to any postal address in England, Wales, Scotland (including all highlands and islands), Northern Ireland, Isle of Man, Orkney and Shetland.

All our flower gifts are sent by Royal Mail Tracked 24 or an equivalent service for £4.99. You can choose to upgrade to courier delivery which will guarantee delivery on the day of your choice from £7.49 on weekdays and £8.49 on weekends.

No, unfortunately we are unable to offer same day delivery on any of our items. We dispatch all items by either first class post or overnight courier.

Unfortunately, we are unable to specify a delivery time. Deliveries can take place until 7:30pm, and during busy periods, please allow for them to be made outside of this time frame.

For Royal Mail and DPD deliveries, if the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered.

Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards. Items will usually be delivered to the hospital's mailing room and distributed internally from there.

All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside along with the personal message card, flower food and care instructions.

We can track your order once it has been scanned at the delivery depot. We will send you an email containing the tracking details the evening before your gift is due to be delivered once it has been dispatched from our premises.

If your tracking says "delivered" but you can"t find your delivery, we're so sorry. Please double check the following:

• Is the address on your email the correct address?
• Have you been left a "left safe" card advising where your delivery is?
• Has one of your neighbours taken it in for you?
• Has it been left safely somewhere around the property?
• Is there a photo or further information? On the tracking link we provide, there's a further link at the top of the page that will take you to the Royal Mail website where this information may be available.

If you still can't find your delivery, please get in touch with our Customer Support Team and tell us the address it should have arrived at and we will help you.

For orders placed with our tracked delivery options, or our next day courier service, your gift will arrive the date after it has been dispatched on the day of your choosing. Please note on orders placed using our tracked delivery service via Royal Mail, there is a chance your order may arrive the day after.

Our flowers and hampers are individually packed to keep your gift safe throughout their journey, so they will always arrive as two separate boxes. Some of our hampers are distributed from a different location to our flowers and use a different delivery provider. You can choose to have both your flowers and hamper sent via courier with the same delivery date to ensure that both gifts arrive on the same day; however, please note that they may still arrive at different times.

Yes, on each product page you will see a calendar listing the available delivery dates. Advance orders will be stored in our computer system until the required dispatch date.

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card. Please note that we can only deliver within the UK.

No, we have a Guest Checkout service where you can place an order without signing up with us. If you wish to store delivery addresses, view your order history, and edit orders online, then you will need to create an account with us.

If your order is successful you will receive an automated email from Bunches containing your order number and confirming the order details.

If you are a registered customer, you can change your card message, delivery date, and recipient by signing into your account and clicking edit right up until your order has been picked and prepared. Please note, if your delivery is ordered for the next day we usually start processing your order straight away so some changes might not be possible.

If you are a guest customer or you're unable access your online account, please contact our Customer Support team via chat, email or phone.

If you are a registered customer, the quickest way is to sign into your account and your most recent orders will appear at the top. If there is still time to cancel your order you will see an edit button, click the edit button and then you will be able to cancel on the next page.. If there isn't an edit button then unfortunately it is too late to cancel your order.

If you are a guest customer or you're unable to access your online account, please contact our customer support team via chat, email or phone.

Unfortunately we're unable to change this once the order has been processed. However, you may be able to cancel your order if you can see a cancellation button against your order. You can then start your card order again.

Please note, discount codes are not valid on subscriptions.

No, unfortunately customers are only permitted to use one discount code per order.

We can accept most credit/debit cards from around the world including Visa, Visa Debit, Mastercard, Mastercard Debit, Visa Electron, Delta, American Express, Visa purchasing, Solo, Switch/Maestro and JCB. We also accept payment by PayPal.

Yes, we accept American Express cards.

Yes, we accept payment by PayPal. Just proceed to the checkout as normal and choose the PayPal option when asked to select a card type for payment.

Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

All payments are encrypted to the maximum strength supported by the users browser using SSL. We use the following companies to process online payments: Stripe, PayPal, and Braintree.

When you use your debit card to pay online, it'll show up straightaway in your account as a pending transaction. It'll reduce your “available balance”, but not your actual “account balance” in your bank account. This is because the money has been reserved but hasn't left your account yet.

Most banks will stop reserving the money after 1-3 days but can take 7 days. The pending transaction will no longer show in your account and your available balance will go back up.

Unfortunately discounts cannot be used when buying Gift Cards.

Posy Points™ are unfortunately not earned when you buy a Gift Card.

Absolutely! You can use your Posy Points™ to pay for a Gift Card.

Gift Cards are valid for 2 years, so plenty of time for your loved one to use them!

You can cancel a Gift Card, but only if the full balance remains on it. A partially-used Gift Card can't be cancelled.

You can only pay for a purchase using one Gift Card at a time, but you can use them alongside other payment methods such as a debit/credit card, Apple Pay, Google Pay, or PayPal.

No, you don't have to redeem your Gift Card all at once; any amount of money left after a purchase will remain on the card and can be used later. However, you can't choose how much you spend - so if you're buying a £40 gift with a £30 Gift Card, the whole Gift Card amount will be used plus £10 via another payment method.

No, your Gift Card can cover part of the total cost - you can pay for the rest of the gift via Google Pay, Apple Pay, PayPal, or a credit/debit card.

Yes, all orders include a personal message and this can be entered at the checkout. Your message can be printed on either a standard Bunches greetings card (free of charge) or an premium card from £2.25. Please remember to include your name on the message as this will not automatically be included. You can view a preview of your message before submitting your order.

The message will be included in the box with your flowers.

The only information sent with the gift is the personal message. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.

The personal message has a maximum limit of eight lines, each consisting of 40 characters. For an extra special touch, you can upgrade to a premium greetings card which allows for a much longer personalised message with choices of fonts, colours, and more.

From the UK you can call us on 01623 750343. From outside the UK dial +44 1623 750343. Phone lines are open 09:00 - 17:00 GMT / BST Monday to Friday. We are closed on Saturdays, Sundays and bank holidays. These hours are usually extended during peak periods. On Mondays between 9am - 11am, you might be waiting a little longer than usual as this is our busiest time of the week!

Yes! You can live chat with us during our opening hours by clicking the chat button on the bottom right of your screen.

Our email address is [email protected]

Bunches Florapost Ltd. Unit 19, Hazelford Way, Newstead Village, Nottingham, NG15 0DQ

We take great care to ensure all flowers and gifts leave us in peak condition. If you are in any way disappointed with our service please contact our customer services by telephone on 01623 750343 or email us at [email protected] We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.

If you wish to be removed from our postal mailing list, please email [email protected] with your full address or call 01623 750343. To be removed from our email mailing list please email [email protected] with your request making sure you include your email address, or click on the 'unsubscribe' option at the bottom of the email you have received.

Posy Points™ is our customer reward point scheme. Every time you order from Bunches.co.uk you earn Posy Points and these can be used to claim money off your next order with us. The points are equal to 5% money back on future orders, so if you spend £20 for example, you will earn Posy Points™ worth £1 off your next order!

You collect Posy Points™ on every order you place at Bunches.co.uk. You will need to be a registered customer for the points to be automatically credited to your account. If you cancel or return an order to us, we reserve the right to cancel the Posy Points™ awarded for that order.

You earn 5 Posy Points™ for every £1 spent, so for example a £20 bouquet will earn 100 Posy Points™. Each point is worth £0.01 so 100 Posy Points™ will get you £1 off your next order, equal to 5% cashback!

If you have Posy Points™ in your account, when you get to the payment page you will see the option to use them as either part or full payment on your order. If you have enough points you can send a bouquet using just Posy Points™ as payment! Posy Points™ can only be used at Bunches.co.uk for money off your next order, they cannot be used at any other website. They cannot be exchanged for cash or any other item. Posy Points™ are not transferable.

You can check your Posy Points™ balance at any time by logging into your account. The total number of points and their value will be shown at the top right-hand side of the page. Your point balance will also be displayed at the checkout when you place an order.

In order to claim and store Posy Points™ you do need to be a registered customer. The points that you accumulate will be stored in your account for you to save money on your future orders. We do offer guest checkout for customers who wish to place an order without signing up, but you will not receive any Posy Points™ for orders placed this way.

Yes, Posy Points™ are awarded for all telephone orders.

Yes we do, we use an affiliate network, Affiliate Window to handle our affiliate scheme. We offer a commission rate starting at 8% and going up to 10% depending on sales levels for orders originating on your website. For more information please click here or visit www.affiliatewindow.com

Yes we do. We offer a variety of different services for businesses and other organisations - ranging from Employee/Member Discounts to Customer Apology Schemes. For more information please visit www.bunches.co.uk/corporate-gifts and fill in the contact form, email [email protected] or call us on 01623 705 845.

To view all past and future orders, simply sign in to your online account and click on 'Order History'.

If you would like to change your message for subsequent deliveries or alter a delivery date, call us on 01623 750343 or email [email protected].

Payment will be taken 4 working days before the next bouquet is due to be dispatched.

Yes, we will send you a confirmation email once payment has been received.

Unfortunately extra gifts cannot be added when purchasing monthly flower gifts.

As our monthly flower gifts are already discounted, discount codes cannot be used.

Unfortunately, Posy Points™ cannot be redeemed on Monthly Flower Gifts, but every payment will earn you more Posy Points™.

Your accrued Posy Points™ will be added when payment is taken for each bouquet.

Yes, when your final payment has been taken you will be sent an email with the option to repeat your monthly flower gift.

It is no problem to cancel your flower gift at any time. Simply contact us 5 working days prior to the flowers being sent.

As our flowers and hampers are often sent from different depots and alternative couriers, unfortunately we cannot guarantee delivery at the same time. However, you can choose delivery on the same day.

No, we can only deliver within mainland UK. Deliveries to the following areas may incur additional delivery charges: AB30-63, DD8-10, FK19-21, G83-84, GY1-9, EH4, HS1-9, IV1-39, IV40-56, IV57-63, IM1-9, IM99, JE1-3, KW1-18, KA27-28, PA20-80, PH1, PH5-16, PH17-50, PO30-41, SY23-25, SA20, TR12, TR19, TD15, TR21-25, ZE1-3.

Hampers are delivered Monday to Friday, with some hampers also available for weekend delivery. There are no deliveries on bank holidays. Most hampers are delivered by tracked courier, with select hampers delivered by post. Tracked deliveries require a signature upon receipt.

No, unfortunately we cannot exchange any of the items in the hamper.

Yes, a message can be entered at the checkout and this will be printed and included with the hamper.

Yes, most discount codes are valid for hampers. Some codes are only valid on flowers and plants though.

Yes, Posy Points™ can be used for hampers.

This is mainly to protect the flowers from being damaged whilst in transit. Certain flowers (such as Carnations, Lilies and Tulips) are sent directly from our growers still in their bud stage, and to prevent any further damage to the flowers whilst in transit we try to keep them in the same stage as when they arrived until they reach your recipient. This is also beneficial for the recipient as it means that they will be receiving the freshest flowers possible and will be able to enjoy them for much longer.

All of our arrangements are sent in specially designed boxes, with a range of sizes to fit each bouquet. These boxes ensure that the flowers are as snug as possible whilst out for delivery - the way the boxes are designed means that the flowers won't be able to move around whilst in transit, which can cause damage.

Some of our smaller boxes are designed for the flowers to be packaged in a way that completely protects them, but means they are more likely to incur damage if arranged. With bouquets delivered in these boxes we find that the flowers are safer if we do not professionally arrange them before we pack them. We shoot our bouquets in full bloom to show how lovely they will look when they are fully open and arranged in a vase.

The majority of our flowers are sent in bud to maximise vase life and limit damage during their journey, so they may not look quite as expected. Once the blooms have been trimmed and arranged into a vase with water and the solution provided they should start to open over the next few days. The stem count for your chosen arrangement is also included within the bouquet contents on each product page, so if you're missing any stems, please let our Customer Support Team know so we can resolve this for you.

We send a lot of our flowers in bud to ensure that you can enjoy them in the home for as long as possible. So if your bouquet arrives looking a little sleepy, simply pop them in fresh water and give them a little time to perk up. If after 24 hours they still don't look right to you, please get in touch with our Customer Support Team.

This is normal so if your flowers look sleepy or droopy don't worry! Simply trim the stems and pop them in a vase of fresh water and watch as your blooms unfurl. You'll find helpful care tips included with your flowers.

While we do our very best to protect your flowers on their journey to you, very occasionally they can get damaged. Please contact us if you're not happy so we can make this right for you.

Some stems can look a little flat on arrival but they are just thirsty. After a big drink and 24 hours you will soon see them bloom!

We intentionally keep the 'guard' petals on our Roses to protect them during their journey to you. These are the oldest and tougher outer petals which can make the flower look tired and brown. Gently remove the outer 2-3 petals to reveal the new and soft petals inside and allow the flower to open up.

Letterbox flowers are delivered in specially designed letterbox friendly packaging that fits through a standard size letterbox, meaning they can still be delivered even if your recipient is out. It's entirely plastic free too! Our standard bouquets are presented in larger boxes which means that your recipient needs to be home to accept the delivery.

We're so sorry that you've had trouble with our website.

Top tips for resolving any issues before getting in touch:

• Make sure your internet is connected.
• Make sure all fields in the ordering form are completed (if they are not you may see some red error messages).
• Try refreshing the page using Ctrl + Shift + R on Windows and Command + Shift + R on Mac.
• Try using a different browser or device. Make sure that your browser is updated to the latest version.

If you are still having trouble, please try our Live Chat service or email us at [email protected] and include screenshots and as much detail on the issue as possible so that we can help you as quickly as possible.