Bunches Florapost Ltd are completely dedicated to your total satisfaction.

If you have any suggestions or comments regarding our flowers please email us at [email protected].

For personalised products, we have the following additional and amended terms.

• There may be occasions in which we are unable to accept your order after a confirmation email has been received, if this happens we will promptly contact you via email and offer a full refund. For example, an order may not be accepted if it violates our content rules (see below for content rules)
• Images must be uploaded in JPEG or PNG format, any other format cannot be accepted
• We cannot accept responsibility if your expectations aren't met if low resolution images have been supplied

• Material that violates or may be perceived as violating the rights of others
• Material that contains viruses or other forms of corruption, along with content that may compromise the integrity of the Bunches website
• Material that promotes or advocates illegal activity
• Material that references illegal drugs
• Material of a political nature
• Material of an extremist religious nature
• Material of a distressing nature
• Content we believe is abusive, deceptive, pornographic, obscene, defamatory, slanderous, offensive, racist or otherwise inappropriate
• Material that is or can be perceived to be harmful to children

We have sole discretion to determine whether content is prohibited.

We monitor content that has been flagged by our systems or staff.

We do not take responsibility for any prohibited content uploaded to our website.

However, we may delete or edit content without notice if it breaks any policies or laws.

For our hampers, we have the following additional and amended terms.

• All hampers exclude delivery.
• Hamper delivery charges start at £4.50.
• We cannot deliver hampers on the same day of ordering. Orders placed before 1:00pm can be dispatched same day for delivery at the earliest available date.
• We do not deliver outside the UK.
• We cannot deliver to PO boxes or BFPO addresses.

For hampers delivered by tracked courier

• The following postcodes will incur an additional charge to the standard delivery to these postcodes. It can take 2 - 7 working days for delivery:
  • AB, BT, FK, G, GY, HS, JE, IM, IV, KA, KW, PA, PH, PO, TD, TR, and ZE.
• The Saturday and Sunday delivery service is currently unavailable for the following postcodes:
  • DD8 - DD10, SY23 - SY25, SA20, TR12, and TR19.
• Hampers sent out via courier (DPD / Fedex) are delivered on your chosen date between Monday and Friday. Courier delivered hampers cannot be delivered on Saturdays, Sundays, or bank holidays.
• All hampers will have to be signed for and if the recipient is out then a card will be left with instructions to contact the courier.

For hampers delivered by Royal Mail

• Hampers below 2kg in weight can be delivered by Royal Mail.
• Royal Mail Tracked 48 costs £4.50 and takes 2 - 3 working days to arrive.
• Hampers delivered by Royal Mail cannot be delivered on Sundays and bank holidays.

Face value vouchers issued by Virgin Experience Days entitle the holder to choose, up to the value stated on them, one of a range of experiences supplied by Virgin Experience Days. The actual fulfilment of the experience will be by selected third party experience operators acting on our behalf. All Virgin Experience Days Vouchers (“Vouchers”) carry a unique serial number which must be quoted when dealing with Bunches or Virgin Experience Days and its experience operators. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to the operator or alternatively sent to the operator if requested to secure the booking. We recommend sending them by secure mail as they are not replaceable if lost. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.

Orders

The placing of an order constitutes your acceptance of both Bunches and Virgin Experience Days Terms & Conditions of trading but does not constitute the creation of a contract.

Experience descriptions, formats and durations

Experience descriptions, format and timings given on Bunches website and in any other literature are intended to present a general idea of the experience. In particular, photographs are for illustrative purposes only. As Virgin Experience Days offers experiences at a wide number of venues, details such as session lengths, itineraries, equipment used and numbers of participants may vary from location to location. Most experiences will be “open” days meaning that other members of the public will be taking part too. If delays, curtailments and breakdowns are not within Bunches or Virgin Experience Days control, we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. Experiences may occasionally be withdrawn for reasons outside of our control, and Bunches and Virgin Experience Days cannot be held liable for any costs incurred as a result of this. Should this occur, you or your recipient will be advised and offered the opportunity to exchange your voucher for one with the same face value. If alternatives are available, no refunds can be offered.

Availability

The recipient is free to book their preferred date within the Voucher validity period. Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent, we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment, we recommend that customers book well in advance, at least 6-8 weeks for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience before the expiry date printed on the front of your Voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator. Once a date has been booked with a supplier your Voucher will be deemed to be used at that point.

Restrictions

Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking. Details of these restrictions are available on our website and by visiting Virgin Experience Day's website. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. If you are unsure of the suitability please telephone us and we will be happy to advise you.

Spectators

Spectators are usually welcome but occasionally a centre may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations. Participants are advised to check with the centre when booking.

Prices & locations

We reserve the right to vary the prices of the experiences which we offer. Bunches current experience prices may differ from the value of your face value voucher. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control. For overseas experiences prices may fluctuate with exchange rates.

V.A.T

Prices shown include V.A.T when and where applicable.

Dispatch

Both Bunches and Virgin Experience Days cannot be held responsible for any goods damaged in the post or any postal delays. We must wait 10 working days before deeming the voucher as lost. You must advise us of non-receipt within 21 days of expected delivery and Virgin Experience Days will re-issue via the original delivery method free of charge.

Extensions

• All experience vouchers are valid for 9 months from date of purchase unless otherwise stated in the product information;
• If you can't take your experience within the validity period, and provided your voucher is within 4 weeks of expiry, you may be able to extend it if we still provide the experience;
• Extended vouchers have an additional validity period of up to 9 months and Virgin Experience Days request an administration fee of £20;
• You can extend your voucher online. Please go to the web address that is printed on your voucher ending in /myvoucher;
• If the price of your chosen experience has increased, you will be required to pay the difference between the new experience price and the value of your voucher;
• The administration fee along with the original voucher and any further payments must be sent to Virgin Experience Days for an extension to be processed;
• Once a voucher has been extended it cannot be refunded;
• Some vouchers can't be extended. These include vouchers expired for longer than 4 weeks, promotional vouchers, experiences that are no longer on sale.

Exchanges

Most face value vouchers issued are flexible. If you want to exchange your voucher this is what you need to know:

• You can exchange to any other experience however some restrictions may apply;
• If your exchange is more expensive than your original voucher you will be required to pay the difference;
• If your exchange is less expensive than your original voucher the difference will be held as a credit to use against any future purchase up until the original expiry date of your voucher and is non-refundable and cannot be used towards an administration fee;
• If your voucher is part of a package, you cannot exchange just one part, it must be exchanged in full;
• The exchanged voucher will carry the same expiry date as the original purchased voucher;
• You can exchange your voucher online. Please go to the web address printed on your voucher, ending in /myvoucher.

Refunds

Refunds can be made on unused vouchers bought direct from Bunches within 14 days of delivery of your voucher. A refund cannot be given once the booking has been made with the experience provider. Refunds can only be made to the purchaser and will be refunded directly to the original method of payment. Refunds cannot be given on expired, extended or exchanged vouchers.

Validity

The Voucher validity period is generally 9 months from date of purchase unless otherwise stated in the product information. Experiences must be booked following the recommended booking lead time guidance and undertaken prior to the expiry date printed on the front of the Voucher.

Experience operators

Virgin Experience Days has contracted agreements with its operators regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming a Virgin Experience Days Voucher you acknowledge that experiences are dependent on certain factors beyond the control of Bunches and agree that Bunches is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.

Problems on the day

We welcome your feedback on all of our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, you can contact us on 01623 750 343 or email us at [email protected] within a week of your experience and we will be happy to take the matter up with Virgin Experience Days on your behalf.

Cancellation by experience operators

If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. Bunches cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation.

Cancellation by participants

Once you make a booking with an experience operator you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules. Virgin Experience Days Cancellation Indemnity policy may provide a replacement Voucher in the event of cancellation by the participant if circumstances occur beyond their control.

Cancellation indemnity: key facts

Cancellation indemnity cover is provided by Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Buckinghamshire SL8 5YS Cancellation indemnity cover is applicable to all voucher holders and is valid from time of booking the experience with the centre to the date it is undertaken. A replacement voucher will be provided (no refunds can be given) if cancellation is due to:

• Death, bodily injury or illness (certified by a Doctor's certificate) of the voucher holder or a close relative, fiancée or business associate;
• The voucher holder being compulsorily quarantined, called for witness or jury service or called for emergency duty as a member of the armed forces or emergency services;
• Failure of public transport services of mechanical breakdown or accident to personal transport while en route to the experience, as supported by documentary evidence.

Main exclusions: Pre-existing or degenerative conditions, intentional self-injury, pregnancy, childbirth and AIDS-related illnesses. Immediate notice of any claim under this indemnity must be given to the Loss Adjusters detailed below who will provide a claim form Loss Adjusters: Van Ameyde & Wallis, The Mall, Bromley, Kent BR1 1TS Tel: 020 8315 0732, Fax: 080 8460 1713.

Liability cover

All UK and Eire experience operators contract with Virgin Experience Days to indemnify participating Voucher holders against damage to equipment they use, and against liabilities to third parties, subject to limits and compliance with their rules, terms and conditions, which may vary between operators. We also hold cover, subject to terms and limits, for contingent liabilities arising at these operators' venues. Where experiences require overseas travel, the participant is strongly advised to take out additional specialist travel insurance. Some experience operators may offer additional indemnities at an extra cost. Such indemnities are entirely optional, and you are under no obligation to purchase them, as your entitlement to undertake the experience will not be affected if you choose not to accept an additional indemnity. Any additional indemnities purchased from an experience operator will be governed by that operator's terms and conditions and do not form any part of your contract with Virgin Experience Days.

Promotional offers

No discount codes can be used against Virgin Experience Day vouchers purchased through Bunches.

Third parties and re-sale

A person who is not named on the face of the Voucher or recorded as the purchaser by Virgin Experience Days and Bunches has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with English law.

Here at Bunches, we understand how important your personal data is. We have and always will be committed to protecting your information, and we do this in compliance with both the Data Protection Act and GDPR.

To Deliver Happiness…

We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and offers. We simply wish to provide you with the best possible service and we only use the necessary data to deliver happiness for you on every occasion.

You're in Control…

If you want us to keep in touch, we will. If not, that's no problem. If you ever want to unsubscribe - this can be done by simply clicking 'unsubscribe' on any of our emails or via your online Bunches account under 'edit your details'. Alternatively, you can email us at [email protected]

Rest Assured…

We store all your personal data securely, and we won't hang onto your data any longer than needs be.

Simple and Straightforward…

We don't hide behind complex legal terms so if you have any questions regarding our privacy policy, we have our own data protection officer on site available to answer any queries you may have.

We are here for you and will look after your personal data.