Terms and Conditions, Privacy, and Cookie Policy

Terms & Conditions

Bunches Florapost Ltd are completely dedicated to your total satisfaction.

If you have any suggestions or comments regarding our flowers please email us at .

Our Contact Details:

Bunches Florapost Ltd
19 Hazelford Way
Newstead Village
Nottinghamshire
United Kingdom
NG15 0DQ

Telephone:01623 750343
From outside UK:+44 1623 750343
Fax: 01623 758704
Email:

Registered in England and Wales. Company registration number: 3924234
VAT registration number: 509377820
Data Protection Act registration number Z4831682
All prices include VAT at the relevant rate.

Making A Purchase

This site has been designed to make ordering flowers in the Bunches Florapost range as easy and convenient as possible. Simply select your choice of bouquet, click on the 'Place Order' button, proceed to checkout, fill in your details and leave the rest to us. Your beautifully boxed flowers and gifts will be sent by guaranteed courier or Royal Mail first class post to any address in the UK - 6 days a week. We can take orders weeks and months in advance on our sophisticated ordering system.

General Delivery Information For All Orders

We can deliver to any postal address in the UK. We only deliver within the UK and we do not deliver to Europe or the Republic of Ireland.
Our 26 years of experience shows that over 93% of deliveries arrive the next working day.
Please note we cannot offer same day delivery.
When ordering please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.
We do not pass on any details and the only information sent with the gift is the personal message card.
Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery.
Please note - We do not include a vase with any of our bouquets as standard. Bouquets are pictured in a vase on the website for display purposes, but a vase is not shipped with any bouquet unless one is added as as optional extra in the checkout.
Flowers sent to hospitals, schools, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that orders to such locations be requested for delivery on a weekday and not Saturday.
There are no deliveries on Sundays or Bank Holidays.

Delivery Information For Flower and Balloon Gifts

All items include delivery by Royal Mail First Class Post unless stated otherwise. Please allow 1-2 working days for delivery.
We usually dispatch flowers one day prior to the delivery date requested.
As we deliver by First Class Royal Mail we cannot deliver on Sunday or Bank Holidays.
Deliveries can take place up to 6:00pm Monday to Friday and up to 1:00pm on Saturday.

Optional Courier Delivery Details

For an additional fee of £5.99 we offer a guaranteed delivery on the day of your choice between 8:00am and 6:00pm.
Flowers delivered by this service will need to be signed for by the recipient.
For an extra £7.99 you can guarantee delivery for before 1:00pm on the day of your choice.
For next working day deliveries, orders must be placed before 17:30pm Monday to Friday and 11am Saturday.

Credit Card Security

Bunches Florapost accept payment from all major credit and debit cards, including Visa, Mastercard, Switch/Maestro, American Express, Visa Electron, Delta, Eurocard, and JCB. We also accept payment by PayPal.

This site uses Braintree (PayPal) and Stripe for online credit card transactions. These are the most popular online payment systems in the UK. All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Credit card details are captured within the systems of the payment providers, and no card details are stored on your computer or computers belonging to Bunches Florapost. When your order has been placed, you will receive an email from Bunches to confirm the payment has been successful.

Substitution Policy

In the unlikely event of supply difficulties, Bunches Florapost Ltd reserves the right to substitute any product with any other type of equal quality and value.

Returns Policy And Cancellation Rights

If you are in any way disappointed with our flowers or service, please telephone us on freephone 0800 626 249 or (+44) 1623 750343, or email us at . Alternatively you can write to us at:

Bunches Florapost Ltd
19 Hazelford Way
Newstead Village
Nottinghamshire
NG15 0DQ

If you have cause for complaint this must be received within 14 days after despatch. Please note we cannot guarantee an exact delivery date on flowers dispatched by first class post.
Our customer service phone line is personally operated between 9:00am and 5:30pm Monday to Friday and 9.00am to 12:00pm Saturday. This may be extended during busier times.
All calls are charged at the national rate.
We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to maintain our high level of quality service.

In accordance with the Consumer Contracts Regulations (2013) you may also cancel your order at any time without reason, within 14 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 14 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.

Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Bunches Florapost Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Bunches Florapost Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Bunches Florapost Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

SSAFA, the Armed Forces Charity

For those customers who visit Bunches.co.uk via SSAFA, the Armed Forces Charity website, Bunches Florapost Ltd will donate 12% of the order total to SSAFA in support of the charity.

Additional Terms & Conditions for Hampers

For our hampers, we have the following additional and amended terms.

All hampers exclude delivery.
Hamper delivery charges start at £4.50.
We cannot deliver hampers on the same day of ordering. Orders placed before 1:00pm can be dispatched same day for delivery at the earliest available date.
We do not deliver outside the UK.
We cannot deliver to PO boxes or BFPO addresses.

For hampers delivered by tracked courier

The following postcodes will incur an additional charge to the standard delivery to these postcodes. It can take 2 - 7 working days for delivery:
- AB, BT, FK, G, GY, HS, JE, IM, IV, KA, KW, PA, PH, PO, TD, TR, and ZE.
The Saturday and Sunday delivery service is currently unavailable for the following postcodes:
- DD8 - DD10, SY23 - SY25, SA20, TR12, and TR19.
Hampers sent out via courier (DPD / Fedex) are delivered on your chosen date between Monday and Friday. Courier delivered hampers cannot be delivered on Saturdays, Sundays, or bank holidays.
All hampers will have to be signed for and if the recipient is out then a card will be left with instructions to contact the courier.

For hampers delivered by Royal Mail

Hampers below 2kg in weight can be delivered by Royal Mail.
Royal Mail Tracked 48 costs £4.50 and takes 2 - 3 working days to arrive.
Royal Mail Tracked 24 costs £6.50 for next working day delivery.
Hampers delivered by Royal Mail cannot be delivered on Sundays and bank holidays.

Additional Terms & Conditions for Virgin Experiences

Face value vouchers issued by Virgin Experience Days entitle the holder to choose, up to the value stated on them, one of a range of experiences supplied by Virgin Experience Days. The actual fulfilment of the experience will be by selected third party experience operators acting on our behalf. All Virgin Experience Days Vouchers (“Vouchers”) carry a unique serial number which must be quoted when dealing with Bunches or Virgin Experience Days and its experience operators. Vouchers must be kept safely and securely and should be taken on the day of the experience and surrendered to the operator or alternatively sent to the operator if requested to secure the booking. We recommend sending them by secure mail as they are not replaceable if lost. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud.

Orders

The placing of an order constitutes your acceptance of both Bunches and Virgin Experience Days Terms & Conditions of trading but does not constitute the creation of a contract.

Experience descriptions, formats and durations

Experience descriptions, format and timings given on Bunches website and in any other literature are intended to present a general idea of the experience. In particular, photographs are for illustrative purposes only. As Virgin Experience Days offers experiences at a wide number of venues, details such as session lengths, itineraries, equipment used and numbers of participants may vary from location to location. Most experiences will be “open” days meaning that other members of the public will be taking part too. If delays, curtailments and breakdowns are not within Bunches or Virgin Experience Days control, we cannot be held liable if these should occur. Please note that we reserve the right to alter any part of the experience where such an alteration has been imposed by the operator. Experiences may occasionally be withdrawn for reasons outside of our control, and Bunches and Virgin Experience Days cannot be held liable for any costs incurred as a result of this. Should this occur, you or your recipient will be advised and offered the opportunity to exchange your voucher for one with the same face value. If alternatives are available, no refunds can be offered.

Availability

The recipient is free to book their preferred date within the Voucher validity period. Experiences are subject to availability and, in some cases, may be subject to weather conditions (if your experience is weather dependent, we advise telephoning the centre before you set out to confirm that the event will take place). To avoid disappointment, we recommend that customers book well in advance, at least 6-8 weeks for the majority of experiences. During peak periods it may be necessary to allow a longer notice period although some operators may occasionally be able to fit in a booking at short notice. We recommend booking as early as possible as you must have undertaken your experience before the expiry date printed on the front of your Voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the experience operator. Once a date has been booked with a supplier your Voucher will be deemed to be used at that point.

Restrictions

Most experiences are subject to restrictions. These could include (but are not limited to) age, height, weight, physical and medical restrictions, and may vary from centre to centre so please check before making your booking. Details of these restrictions are available on our website and by visiting Virgin Experience Day's website. It is your responsibility to ensure that you choose an experience appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. If you are unsure of the suitability please telephone us and we will be happy to advise you.

Spectators

Spectators are usually welcome but occasionally a centre may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations. Participants are advised to check with the centre when booking.

Prices & locations

We reserve the right to vary the prices of the experiences which we offer. Bunches current experience prices may differ from the value of your face value voucher. Locations are correct at the time of going to press but may change or be withdrawn for reasons beyond our control. For overseas experiences prices may fluctuate with exchange rates.

V.A.T

Prices shown include V.A.T when and where applicable.

Dispatch

Both Bunches and Virgin Experience Days cannot be held responsible for any goods damaged in the post or any postal delays. We must wait 10 working days before deeming the voucher as lost. You must advise us of non-receipt within 21 days of expected delivery and Virgin Experience Days will re-issue via the original delivery method free of charge.

Extensions

All experience vouchers are valid for 9 months from date of purchase unless otherwise stated in the product information;
If you can’t take your experience within the validity period, and provided your voucher is within 4 weeks of expiry, you may be able to extend it if we still provide the experience;
Extended vouchers have an additional validity period of up to 9 months and Virgin Experience Days request an administration fee of £20;
You can extend your voucher online. Please go to the web address that is printed on your voucher ending in /myvoucher;
If the price of your chosen experience has increased, you will be required to pay the difference between the new experience price and the value of your voucher;
The administration fee along with the original voucher and any further payments must be sent to Virgin Experience Days for an extension to be processed;
Once a voucher has been extended it cannot be refunded;
Some vouchers can’t be extended. These include vouchers expired for longer than 4 weeks, promotional vouchers, experiences that are no longer on sale.

Exchanges

Most face value vouchers issued are flexible. If you want to exchange your voucher this is what you need to know:

You can exchange to any other experience however some restrictions may apply;
If your exchange is more expensive than your original voucher you will be required to pay the difference;
If your exchange is less expensive than your original voucher the difference will be held as a credit to use against any future purchase up until the original expiry date of your voucher and is non-refundable and cannot be used towards an administration fee;
If your voucher is part of a package, you cannot exchange just one part, it must be exchanged in full;
The exchanged voucher will carry the same expiry date as the original purchased voucher;
You can exchange your voucher online. Please go to the web address printed on your voucher, ending in /myvoucher.

Refunds

Refunds can be made on unused vouchers bought direct from Bunches within 14 days of delivery of your voucher. A refund cannot be given once the booking has been made with the experience provider. Refunds can only be made to the purchaser and will be refunded directly to the original method of payment. Refunds cannot be given on expired, extended or exchanged vouchers.

Validity

The Voucher validity period is generally 9 months from date of purchase unless otherwise stated in the product information. Experiences must be booked following the recommended booking lead time guidance and undertaken prior to the expiry date printed on the front of the Voucher.

Experience operators

Virgin Experience Days has contracted agreements with its operators regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming a Virgin Experience Days Voucher you acknowledge that experiences are dependent on certain factors beyond the control of Bunches and agree that Bunches is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.

Problems on the day

We welcome your feedback on all of our experiences. If you encounter a problem on the day, please immediately bring it to the attention of the host or experience operator at the venue so that they have a chance to put matters right. If you have attempted resolution but the problem was not resolved on the day, you can contact us on 01623 750 343 or email us at [email protected] within a week of your experience and we will be happy to take the matter up with Virgin Experience Days on your behalf.

Cancellation by experience operators

If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. Bunches cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation.

Cancellation by participants

Once you make a booking with an experience operator you are bound by their terms and conditions. Make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice) as a refund will not be offered in the case of infringement of these rules. Virgin Experience Days Cancellation Indemnity policy may provide a replacement Voucher in the event of cancellation by the participant if circumstances occur beyond their control.

Cancellation indemnity: key facts

Cancellation indemnity cover is provided by Virgin Experience Days, Stamford House, Boston Drive, Bourne End, Buckinghamshire SL8 5YS Cancellation indemnity cover is applicable to all voucher holders and is valid from time of booking the experience with the centre to the date it is undertaken. A replacement voucher will be provided (no refunds can be given) if cancellation is due to:

Death, bodily injury or illness (certified by a Doctor’s certificate) of the voucher holder or a close relative, fiancée or business associate;
The voucher holder being compulsorily quarantined, called for witness or jury service or called for emergency duty as a member of the armed forces or emergency services;
Failure of public transport services of mechanical breakdown or accident to personal transport while en route to the experience, as supported by documentary evidence.

Main exclusions: Pre-existing or degenerative conditions, intentional self-injury, pregnancy, childbirth and AIDS-related illnesses. Immediate notice of any claim under this indemnity must be given to the Loss Adjusters detailed below who will provide a claim form Loss Adjusters: Van Ameyde & Wallis, The Mall, Bromley, Kent BR1 1TS Tel: 020 8315 0732, Fax: 080 8460 1713.

Liability cover

All UK and Eire experience operators contract with Virgin Experience Days to indemnify participating Voucher holders against damage to equipment they use, and against liabilities to third parties, subject to limits and compliance with their rules, terms and conditions, which may vary between operators. We also hold cover, subject to terms and limits, for contingent liabilities arising at these operators’ venues. Where experiences require overseas travel, the participant is strongly advised to take out additional specialist travel insurance. Some experience operators may offer additional indemnities at an extra cost. Such indemnities are entirely optional, and you are under no obligation to purchase them, as your entitlement to undertake the experience will not be affected if you choose not to accept an additional indemnity. Any additional indemnities purchased from an experience operator will be governed by that operator’s terms and conditions and do not form any part of your contract with Virgin Experience Days.

Promotional offers

No discount codes can be used against Virgin Experience Day vouchers purchased through Bunches.

Third parties and re-sale

A person who is not named on the face of the Voucher or recorded as the purchaser by Virgin Experience Days and Bunches has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking. These terms and conditions do not affect your statutory rights as a consumer and are governed by and in accordance with English law.

Privacy Policy

Here at Bunches, we understand how important your personal data is. We have and always will be committed to protecting your information, and we do this in compliance with both the Data Protection Act and GDPR.

To Deliver Happiness…

We will only ever use your data to process your order, to contact you regarding the order and to keep you up to date with useful product information and offers. We simply wish to provide you with the best possible service and we only use the necessary data to deliver happiness for you on every occasion.

You're in Control…

If you want us to keep in touch, we will. If not, that's no problem. If you ever want to unsubscribe - this can be done by simply clicking 'unsubscribe' on any of our emails or via your online Bunches account under 'edit your details'. Alternatively, you can email us at [email protected]

Rest Assured…

We store all your personal data securely, and we won't hang onto your data any longer than needs be.

Simple and Straightforward…

We don't hide behind complex legal terms so if you have any questions regarding our privacy policy, we have our own data protection officer on site available to answer any queries you may have.

We are here for you and will look after your personal data.

Click here to read our full Privacy Policy

How we use your data and why:

You are not obliged to provide us with your personal information, however if you don't you may not be able to complete your purchase with us. This may also impact your overall customer experience. But, this is your choice and we will always respect your decision.

Sharing your information

We value your data and would therefore never sell your data to any third party. This includes all information you provide us with. We simply aim to earn your trust and maintain this throughout our consumer-customer relationship. At Bunches we are like a family, and with many of our staff also being customers too, we all understand the importance of trust and privacy.

In the process of fulfilling your order or marketing requests we do pass your data onto the following parties:

Delivery companies including Royal Mail, Royal Mail Special Delivery, DPD and DPD Local.
Our payment service providers: Braintree and Stripe.
Our marketing distribution companies.

Marketing messages

If you have purchased with us within the last 36 months we will keep you up to date with marketing materials by email or post, unless you have otherwise stated that you do not wish to receive these. After this period, we will contact you to ask if you would like to remain on our mailing lists, and as always this is your decision and we will respect that. We do this as you have expressed an interest in our products and we like to warmly welcome you to the Bunches family.

You can stop marketing materials being sent at any time.

You can do so…

Via your online Bunches account under 'edit your details'.
By clicking 'unsubscribe' at the bottom of any one of our emails.
Or by contacting our customer support team by email at [email protected], or alternatively by phone on 0800 626 249.

Once you have unsubscribed, this will be actioned within 7 days.

Stopping marketing messages will not stop order confirmation emails and order updates from being received.

If you wish to amend any of your account details, this can be done…

Via your online Bunches account under 'edit your details'.
Or by contacting our customer support team by email at [email protected], or alternatively by phone on 0800 626 249.

Any amendments will be made immediately on your account but may take up to 7 days for updates to be made to our mailing lists.

Keeping your information

We will hold your data for as long as you have an account with us; if you don't order with us for 36 months or more, we will contact you to let you know we will no longer be keeping in touch, but we will still keep your account in case you ever want to come back! If you still wish to hear from us this can be updated at any point by contacting our customer support team by email at [email protected], or alternatively by phone on 0800 626 249.

If you don't have an account with us and use our guest checkout feature, we will hold your data for as long as we may need to be able to provide you with the highest degree of customer care.

We keep records of your orders and account to meet legal requirements, as well as for reporting purposes.

If you wish for us to anonymise your account, we can. Upon anonymisation the account would have no indication that it had once belonged to you.

Your rights

Here at Bunches we believe that it is of great importance that you are aware of your rights and have the amenities by which to exercise them.

The right to access your personal data held by us.
The right to be informed about how we use your personal data.
The right to request any incorrect data to be rectified - this can be done via your online account or alternatively by contacting our customer support team.
The right to request that we cease processing your data.
The right to request that we anonymise your data.
The right to stop direct marketing messages - this can be done via your online account, by clicking unsubscribe at the bottom of any marketing email or alternatively by contacting our customer support team.
The right to request your data to be transferred to either yourself or another service provider.
The right to withdraw consent.
The right to file a complaint with the Data Protection Regulator - in the UK this is the Information Commissioner's Office. Details of how to contact them can be found at ICO.org.uk.

If you wish to exercise any of your rights, or have any questions, our Data Protection officer will be more than happy to help. Please send any queries to [email protected], or alternatively you can ask to speak to our data protection officer on 0800 626 249.

Updates to this notice

This information is subject to change as we often review how we process your data.

If there are any significant alterations made, we will contact you via email or post.

This notice was last updated on the 18/05/2018.

Cookie Policy

Visitors to our Website

When someone visits www.bunches.co.uk we collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The table below explains the cookies we use and why.

Cookie	Name	Purpose	More Information
PHP Session	PHPSESSID	This cookie is used to maintain your session with Bunches.co.uk allowing you to place orders.
Bunches.co.uk login details	email password	These cookies are optional. They are created when ticking the "remember me" box when logging in. They allow for Bunches.co.uk to remember your login details. The password cookie is encrypted to ensure your password is safe.
Google Analytics	_utma _utmb _utmc _utmz _atuvc	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.	Click here for an overview of privacy at Google
Criteo	uid uic udc udi dis	These cookies are used to allow us to produce personalised marketing in an anonymous manner on partner websites. You can opt out of Criteo cookies on their privacy policy page.	Click here for an overview of privacy at Criteo and/or opt out.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.

YouTube Cookies

We embed videos from our official YouTube channel using YouTube's privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

Payment Cookies

Stripe and Braintree use cookies to store session details when handling payments. You can read more about their cookie and privacy policies at the following links: Stripe Privacy Policy, Braintree (PayPal Inc.) Privacy Policy.