We're family people, just like many of our customers. And it's our family values that inspire us to provide you with customer service from a team of people who really care. So, if you want to place an order, discuss a query or if things don't work out as expected (we're human and that sometimes happens!), we're here to help. Simply use the contact details provided on this page. We also have web chat available during our opening hours if that's more your thing!
Our lovely Customer Support team are working extremely hard to make sure we get back to you as soon as possible, but it may take a little longer than usual due to the current circumstances.We are currently operating reduced opening hours for our phone lines, the current opening hours are as follows:
- Monday to Friday: 9am to 5pm
- Saturday: Closed
- Sunday (and bank holidays): Closed
Thank you for your ongoing patience and understanding during this period.It might also be useful for you to know:
- We aim to respond to any customer contact within one working day
- Calls may be monitored for training purposes to help us continually improve the quality of our service