We're family people, just like many of our customers. And it's our family values that inspire us to provide you with customer service from a team of people who really care. So, if you want to place an order, discuss a query or if things don't work out as expected (we're human and that sometimes happens!), we're here to help. Simply use the contact details provided on this page. We also have web chat available during our opening hours if that's more your thing!

Our current opening hours are as follows:

• Monday to Friday: 9am to 5pm
• Saturday: Closed
• Sunday (and bank holidays): Closed

Hours may be extended during Christmas and Mother's Day.

It might also be useful for you to know:

• We aim to respond to any customer contact within one working day
• Calls may be monitored for training purposes to help us continually improve the quality of our service
• On Mondays between 9am - 11am, you might be waiting a little longer than usual as this is our busiest time of the week
• Our average waiting time for live chat is less than 2 minutes