Where can you deliver to?
We can deliver to any postal address in England, Wales, Scotland (including all highlands and islands), the Channel Islands, Isle of Man, Orkney and Shetland. We are unable to deliver any item to Northern Ireland or the Republic of Ireland. Due to the new trading relationship between the UK and the EU, we have stopped accepting orders for delivery to Northern Ireland. We are so sorry we are unable to send gifts to your family and friends in Northern Ireland at the moment.
How much does delivery cost?
All our flower gifts include delivery in the price and are sent by Royal Mail Tracked 24 as standard. You can choose to upgrade to courier delivery which will guarantee delivery on the day of your choice for £5.99.
Can you deliver same day?
No, unfortunately we are unable to offer same day delivery on any of our items. We despatch all items by either first class post or overnight courier.
Can I specify a time for delivery?
Unfortunately, we are unable to specify a time for delivery, deliveries can take place between 8am and 6pm, during busy periods please allow for deliveries to be made outside of this time frame.
What if the recipient is out at the time of delivery?
If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. You can request that your gift be left in a safe place or with a neighbour, however this is at the discretion of the delivery driver and cannot be guaranteed.
Do you deliver to hospitals?
Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards. Items will usually be delivered to the hospital's mailing room and distributed internally from there.
How will my gift be delivered?
All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside along with the personal message card, flower food and care instructions.
How can I check my item has been delivered?
We can track your order once it has been scanned at the delivery depot. We will send you an email containing the tracking details at 8pm the evening before your gift is due to be delivered once it has been dispatched from our premises.
How long will it take for my gift to be delivered?
For both orders placed with our free next day delivery option, or upgraded courier delivery, your gift will arrive the date after it has been dispatched on the day of your choosing.