Where can you deliver to?
We can deliver to any postal address in the UK including all of Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish highlands and Islands. We are unable to deliver any item outside the UK, this includes the Republic of Ireland. We are also unable to deliver to BFPO addresses.
How much does delivery cost?
All our flower gifts include delivery in the price and most items are sent by Royal Mail first class post as standard. You can choose to upgrade to courier delivery which will guarantee delivery on the day of your choice for Â£5.95, or upgrade to delivery before 1 pm for Â£7.95. Our red Rose gifts include courier delivery as standard, and gifts from our elegance range include courier delivery before 1 pm.
Can you deliver same day?
No, unfortunately we are unable to offer same day delivery on any of our items. We despatch all items by either first class post or overnight courier.
Can I specify a time for delivery?
We are unable to specify a time for delivery unfortunately, most items are delivered in the morning but deliveries can take place up until 6 pm. We do offer the option to choose courier delivery before 1 pm for an extra Â£7.95.
What if the recipient is out at the time of delivery?
If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. You can request that your gift be left in a safe place or with a neighbour, however this is at the discretion of the delivery driver and cannot be guaranteed.
Do you deliver to hospitals?
Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards. Items will usually be delivered to the hospital's mailing room and distributed internally from there.
How will my gift be delivered?
All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside along with the personal message card, flower food and care instructions.
How can I check my item has been delivered?
We can track courier delivered items once they have been scanned at the delivery depot. We will send you an email containing the tracking details once the item has been despatched from our premises. Unfortunately the standard delivery option does not allow for us to track the delivery status of items.
How long will it take for my gift to be delivered?
If you choose the standard delivery option then it will take 1-2 days from the date of despatch for the item to arrive. If you choose a date in the future, the item will be despatched two working days before this date to ensure that the gift arrives either before or on the requested date. This ensures that a special occasion is not missed. For courier delivered items your gift will arrive on the date of your choosing.