Coronavirus update - we are still delivering happiness

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We've been delivering flowers by post since the family started the business in 1989. Some 6 million gifts later, we're still passionate about making sure that every moment our gifts are bought for is made extra special.

From the delivery partners we work with to the packaging we use, we do our very best to make sure that every flower, plant, hamper or balloon arrives in perfect condition to create a truly meaningful experience for each recipient.

And we never stop trying to improve. Despite our age, we believe there is always something new to learn which delivers an even better experience for our customers.

All our flower and plant gifts include free delivery by Royal Mail First Class Post. It's not a guaranteed next day service although at least 95% of deliveries arrive on the next day (excluding Sunday and bank holidays).

We also offer guaranteed next day services using DPD and Royal Mail Special Delivery for special occasions you just don't want to miss. You can select one of these options when you choose your gift.

All gifts are shipped in specially designed packaging to ensure that they arrive in style and in the best possible condition for your recipient to enjoy.

You can order with confidence thanks to our quality guarantees.

We take great care and pride in packing all our flower and plant gifts, and provide a 7 Day Freshness Guarantee for your peace of mind. Many of our bouquets are sent in bud to make sure that they stay fresh and last longer but if your flower or plant gift does not last for 7 days, we will replace it or refund you.

We're human and understand that things don't always work out as expected. When that happens, our No Quibble Guarantee means that we will do everything we can to make things right for you without any hassle. We know that's important to you as a customer.

We were started in 1989 by the Hoving family. Their values for doing great things for customers and for those in need are as strong today as they were back then. And every member of the Bunches team holds those values close too.

The same family still owns and manage the business today. We make sure that every customer is still treated as an individual and we go out of our way to ensure that they are fully satisfied. From the care taken to check product quality to the way our friendly customer support team handle queries, we try our hardest to put customers first in everything we do.

We also like to share our success with others too. Since 1989, we've always given away at least 10% of our profits to charitable projects in the UK and abroad. Whether it's supporting children in Malawi or in our very own village in Newstead, we feel it's important to give both money and time to projects that really make a difference to the quality of people's lives.

Does this sound a little different for a business? We put it down to our family roots and values. We hope that you enjoy being 'part of the Bunches family' too.

We were started in 1989 by the Hoving family. They were (and still remain) passionate about making a difference to the lives of those facing some of life's biggest challenges.

That's why since we began, we've always given away at least 10% of our profits to charitable projects in the UK and abroad. Whether it's supporting children in Malawi or in our very own village in Newstead, we provide money and time to bring help where it's needed.

We can't do this on our own though. We work with key charity partners like Links International who work with trustworthy leaders and teams around the globe to improve the lives of people in local communities. We have worked together to develop farms, medical projects, provide fresh water and support education. Not every project has flourished but we have learned lots of lessons and made a real difference to thousands of lives along the way.

We love doing what we do - it's great to know that we can deliver happiness to our customers and their loved ones, and at the same time deliver happiness to those in need of a bit of extra help! Who would think all that could come from flowers?!

We have one of the largest collections of independent customer reviews in the industry. We think our customers are the best judge of how well we are doing so we don't cherry pick customers for the best feedback. Every customer review is open and honest, and you'll see that we're not perfect but we're always listening to what our customers are saying and learning how we can do better.