About Us
Bunches Florapost Ltd are completely dedicated to your total satisfaction.
If you have any suggestions or comments regarding our flowers please email us at flowers@bunches.co.uk.

Our Contact details:
Bunches Florapost Ltd
19 Hazelford Way
Newstead Village 
Nottinghamshire
United Kingdom
NG15 0DQ

Freephone: 0800 626 249
From outside UK: + 44 1623 750343
Fax: 01623 758704
Email: flowers@bunches.co.uk

Making A Purchase
This site has been designed to make ordering flowers in the Bunches Florapost range as easy and convenient as possible. Simply select your choice of bouquet, click on the 'Place Order' button, proceed to checkout, fill in your details and leave the rest to us. Your beautifully boxed flowers and gifts will be sent by guaranteed courier or Royal Mail first class post to any address in the UK - 6 days a week. We can take orders weeks and months in advance on our sophisticated ordering system.

Shipping And Handling
With bouquets starting from just £9.99, Bunches Florapost guarantees value, quality and better still, DELIVERY IS INCLUDED! All bouquets include a minimum postage charge of £1.40.

General Delivery Information for all orders
We can deliver to any postal address in the UK. We only deliver within the UK, we do not deliver to Europe or the Rep. of Ireland.

Our 14 years of experience shows that over 95% of deliveries arrive the next working day. Please note - We cannot deliver any items on the same day as ordering. We do not deliver same day.

Please enter the full address including the postcode of the recipient. We will not be held responsible for items that are not delivered due to incorrect details.

The only information sent with the gift is the personal message card. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmations. 

Should the recipient be away at the time of delivery, a card will be left stating attempted delivery and will include details of how to collect them or arrange re-delivery.

Flowers sent to hospitals, schools, military & business addresses will be delivered to a main reception or mailing room prior to internal distribution. We recommend that orders to such locations be requested for delivery on a weekday and not Saturday.

Delivery Details For All Gifts
All items include delivery by Royal Mail First Class Post. Please allow 1-2 working days for delivery. We normally despatch flowers two days prior to the requested delivery date so they may arrive a day early.
As we deliver by First Class Royal Mail we cannot deliver on Sunday or Bank Holiday's.
Deliveries can take place up to 5pm Monday to Friday and up to 1pm on Saturday. 

We are unable to deliver any gifts on the same day as ordering.

Optional Courier Delivery Details
For an additional fee of £4.95 we offer a guaranteed delivery on the day of your choice between 8am and 3pm (valid Monday to Saturday only, deliveries do not take place on Sunday). There are no deliveries on Bank Holiday's. Flowers delivered by this service will need to be signed for by the recipient. For next working day deliveries, orders must be placed before 4pm.

We are unable to deliver on the same day as ordering.

Credit Card Security
Bunches Florapost accept payment from all major credit and debit cards, including Visa, Mastercard, Switch/Maestro, American Express, Visa Electron, Delta, Eurocard and JCB.

This site uses the Worldpay system for online credit card transactions. Worldpay is the most popular online payment system in the UK. All payment information is transmitted in secure mode and is encrypted using the highest levels of online security encryption available. Firewalls within the Worldpay system prevent any unauthorised access to your information. Credit card details are captured within the Worldpay secure system, and no card details are stored on your computer or computers belonging to Bunches Florapost. When your order has been placed, you will receive an email from Worldpay to confirm the payment has been successful.

Privacy Policy
We are committed to protecting your privacy. We collect information given to us when you place an order. This information is used to process your order, contact you regarding the order if necessary and to provide you with the best possible service. Bunches Florapost collect the information directly and do not disclose buyers information to third parties. All information is stored securely, collected lawfully and in accordance with the Data Protection Act 1998.

The personal message with the gifts is positioned so it cannot be read during transit.

We will not use your details to contact you regarding future promotions and offers unless you opt-in to such marketing during the order process. Any email marketing we may send will include an unsubscribe option. We do not and will not sell our mailing list to third parties. If you wish to add or remove yourself from our mailing lists at a later date or if you have any questions or comments about privacy you can do so by contacting us by telephone on 0800 626 249 or by emailing us at barry@bunches.co.uk
Cookies are used on this shopping site to keep track of the contents of your shopping cart.

Substitution Policy
In the unlikely event of supply difficulties, Bunches Florapost Ltd reserves the right to substitute any product with any other type of equal quality and value. 

Returns Policy and Cancellation Rights
If you are in any way disappointed with our flowers or service, please telephone us on 01623 750755 or email us at flowers@bunches.co.uk. Alternatively you can write to us at;

Bunches Florapost Ltd
19 Hazelford Way
Newstead Village
Nottinghamshire
NG15 0DQ

If you have cause for complaint this must be received within 7 days after despatch. Please note we cannot guarantee an exact delivery date on flowers despatched by first class post.

Our customer service phone line is personally operated between 8.30am and 6.00pm Monday to Friday and 8.30am to 12.30pm Saturday. All calls are charged at the national rate. We aim to respond to customer service matters within one working day and resolve all complaints within three working days. Calls may be monitored for training purposes and to mainitain our high level of quality service.

In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing within 7 working days of receipt and return the packaged item to us at the address given above.

The item(s) must be returned to us unused and in as new condition. You will be liable for all postage costs incurred as a result of returning an item to us. We cannot issue a refund until we have received the goods. We recommend you obtain proof of posting when you return any goods to us.

Please note this policy excludes all our flower products as these are perishable goods and exempt from this legislation. This does not affect your statutory rights as a consumer.