Affiliates

Do you have an affiliate scheme? - Yes we do, we use an affiliate network, Affiliate Window to handle our affiliate scheme. We offer a commission rate starting at 10% and going up to 13% depending on sales levels for orders originating on your website. For more information please click here or visit www.affiliatewindow.com

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Business Services

Do you offer business/corporate accounts? - Yes we do, we offer a variety of different services for businesses and other organisations - ranging from Employee/Member Discounts to Customer Apology Schemes. For more information please visit www.bunches.co.uk/corporateflowers.php and fill in the contact form, email corporate@bunches.co.uk or call us free on 0800 626 249.

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Contact Us

What is your phone number? - From the UK you can call us free on 0800 626 249. From outside the UK dial +44 1623 750343. Phone lines are open 08:30 to 18:00 GMT/BST Monday to Friday and 08:30 to 12:30 GMT/BST on Saturday. We are closed on Sunday and bank holidays. An answer machine service is available outside office hours.

What is your email address? - Our email address is flowers@bunches.co.uk

What is your fax number? - You can send us a fax on 01623 758704.

What is your address? - You can write to us at; Bunches Florapost Ltd. Unit 19, Hazelford Way, Newstead Village, Nottingham, NG15 0DQ To view a map of our location click here

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Customer Services

I would like to make a complaint - We take great care to ensure all flowers and gifts leave us in peak condition. If you are in any way disappointed with our service please contact our customer services by telephone on 01623 750343 or email us at flowers@bunches.co.uk We aim to respond to all customer service enquiries within one working day and resolve all complaints within three working days.

Can I be removed from your mailing list? - If you wish to be removed from our postal mailing list, please email flowers@bunches.co.uk or call 0800 626 249 with your full address as shown on the brochure you have received. To be removed from our email mailing list please visit www.bunches.co.uk/unsubscribe.php or email flowers@bunches.co.uk with your request, including your email address or use the 'unsubscribe' option at the bottom of the email you have received.

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Delivery

Where can you deliver to? - We can deliver to any postal address in the UK including all of Northern Ireland, the Channel Islands, Isle of Man, Orkney, Shetland and all of Scottish highlands and Islands. We are unable to deliver any item outside the UK, including to the Republic of Ireland. We are unable to deliver to BFPO addresses.

How much does delivery cost? - All items include delivery in the price. Most items are sent by Royal mail first class post as standard. You can upgrade to courier delivery which will guarantee delivery on the day of your choice for £5.50. The Platinum Collection and red roses include courier delivery as standard.

Can you deliver same day? - No, we are unable to deliver any items on the same day unfortunately. We despatch all items by either first class post or overnight courier.

Can I specify a time for delivery? - We are unable to specify a time for delivery unfortunately, most items are delivered in the morning but we have to allow up to 5pm including courier delivered items.

What if the recipient is out at the time of delivery? - If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. The gift may be left in a safe place or with a neighbour but this cannot be guaranteed.

Do you deliver to hospitals? - Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards.

How will my gift be delivered? - All items are sent in custom made boxes to protect them during transit. The flowers will be securely packed inside with the message card, flower food and care instructions.

How can I check they have been delivered? - We can track courier delivered items from 1pm on the day of delivery. We will also send you an email with the tracking details when the item has been despatched from our premises.

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Message

Can I include a message? - Yes, all orders include a personal message. This can be entered at the the checkout. Please remember to include your own name on the message as this will not be automatically included. You can view a preview of your message before submitting your order.

Where will the message be located? - The message will be included in the box with your flowers. If you have ordered a gift card as an extra with your order, then the message will be included in the card.

Will my message by anonymous? - The only information sent with the gift is the personal message card. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.

How long can my message be? - The message card has a limit of ten lines, each consisting of 28 characters.

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Ordering

Can I choose a delivery date? - Yes, you can order online for any date in advance. In the checkout you will reach a calendar of available delivery dates. Advance orders will be stored in our computer system until the required despatch date.

Can I order from overseas? - Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

Do I have to create an account with you? - No, we have a 'Just Checkout' service where you can place an order without registering with us. If you wish to store delivery addresses and view your order history then you will need to create an account with us.

Has my order gone through? - If your order is successful you should be given an order number and receive an automated email from Bunches to confirm the order details.

How do I cancel or amend my order? - Please contact us as soon as possible if you wish to cancel or amend an order. You cannot do this online unfortunately.

I have a promotional code, how do I use it? - First choose the item you would like to send and click 'Place Order', after selecting any extras, the delivery date and message card you will reach the basket page, enter the code in the promotion code box and click 'Apply Code'. The page should reload with discount/offer shown in the basket.

Please note, promo codes are not valid on the 'Flowers for a Year' package.

Can I use more than one promotional code? - No, unfortunately customers are only permitted to use one promotional code per order.

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Payment

Which cards do you accept? - We can accept most credit/debit cards from around the world including Visa, Visa Debit, Mastercard, Mastercard Debit, Visa Electron, Delta, American Express, Visa purchasing, Solo, Switch/Maestro and JCB. We also accept payment by PayPal.

Can I pay with Amex? - Yes, unlike many other online florists we accept American Express cards.

Can I pay with PayPal? - Yes, we accept payment by PayPal. Just proceed to the checkout as normal and choose the PayPal option when asked to select a card type for payment.

I have a foreign card, can I still order? - Yes, you can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.

Is the payment secure? - Yes, we use Sagepay, part of the Bank of Scotland group. Sagepay are one of the world's leading online payment service provider. All payments are encrypted to the maximum strength supported by the users browser using 128bit SSL. For more information, please visit the Sagepay website at www.sagepay.com.

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Posy Points

What are Posy Points? - Posy Points is a new reward point scheme we have launched. Every time you order from Bunches.co.uk you earn Posy Points, these can be used to get money off your next order with us. The points are equal to 5% money back on future orders, so if you spend £20 for example, you will earn Posy Points worth £1 off your next order!

How do I earn Posy Points? - You earn Posy Points on every order you place at Bunches.co.uk. You need to be a registered customer and the points are automatically credited to your account. You earn 1 Posy Point for every 10p spent on the website. Each point is worth £0.005p so 100 Posy Points will get you 50p off your next order, equal to 5% cashback! Bunches.co.uk are entitled to cancel Posy Points awarded if an order is cancelled or returned to us.

How much are my Posy Points worth? - You earn 1 Posy Point for every 10p spent, so for example the £9.99 Classic Carnations will earn 100 Posy Points. Each point is worth £0.005p so 100 Posy Points will get you 50p off your next order, equal to 5% cashback!

How do I redeem my Posy Points? - If you have Posy Points in your account, you will be asked at the end of an order if you wish to use them as part or full payment on your order. If you have enough points you can send a bouquet using just Posy Points as payment! Posy Points can only be used at Bunches.co.uk for money off your next order, they cannot be used at any other website. They can not be exchanged for cash or any other item. Posy Points are not transferable.

How can I check my Posy Points balance? - You can check your Posy Points balance at any time by logging into your account and clicking 'Your Order History'. The total number of points will be shown at the top of the page. Your point balance will also be displayed at the checkout when you place an order.

Do I have to register to claim Posy Points? - In order to claim and store Posy Points you do need to be a registered customer. The points that you accumulate will be stored in your account for you to save money on your future orders. We do offer a 'Just Checkout' function for customers who wish to place an order without registering, but you will not receive any Posy Points for orders placed this way.

Do I receive Posy Points on telephone orders? - Yes, Posy Points are now awarded for all telephone orders.

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